Naturally Green.co.uk: Suppliers of Premium Superfoods in the UK.

Please note that our new helpdesk ticket system is our preferred method of contact for all issues relating to existing orders and will be given priority to queries left on our telephone answer machine as this enables us to deal with all of our customer enquiries more efficiently.Our telephone number is an unmanned answering service only and is intended only for customers who are unable to place their order online and only sales calls to this number will be replied to. Please ensure you leave your full name, phone number and details of the products you wish to order when calling so we can deal with your order quickly and efficently when calling you back.

For ALL order queries and product questions please use our new helpdesk ticket system.

We regret that we are no longer able to deal with support issues via telephone as we love talking to our customers but due to the very large volume of non sales related calls we have had to implement our helpdesk ticket system in order to provide the best possible service to genuine customers and hope you understand our position on this. ALL tickets will be answered within 24 hours.

Before contacting us please ensure that our email address is added to your email software safelist. Especially if you have a free email account from yahoo, hotmail or AOL. All emails will be answered so if you have not received a reply it is because you have either provided an incorrect email address above or your email programme is filtering our replies.

How to add us to your safelist: Replace '(AT)' with '@'

1. AOL v9.0
   
   • You can ensure that you receive email by adding helpdesk(AT)naturallygreen.co.uk to your 'People I Know' list.
   
   
2. Hotmail
   
   • Log on and click the Mail tab to get into your mailbox
   • Click Options - located at the top right, next to Help
   • Click Junk E-mail Protection
   • Select Safe List
   • In the space provided, enter 'helpdesk(AT)naturallygreen.co.uk'.
   • Click Add
   
   
3. MSN v9.0
   
   • Click on Settings: E-mail|Junk E-mail - located at the bottom left of the screen.
   • On the e-mail settings screen, click Junk E-Mail Guard
   • Select Safe List
   • In the space provided under Add people to the safe list, enter 'helpdesk(AT)naturallygreen.co.uk'
   • Click Add
   
   
4. Yahoo!
   
   • Open your Yahoo mailbox
   • Click Mail Options
   • Click Filters
   • Next, click Add Filter
   • In the top row, labeled From header, make sure 'contains' is selected in the pull down menu
   • Click in the text box next to the pull-down menu, then enter 'helpdesk(AT)naturallygreen.co.uk'
   • At the bottom, where it says 'Move the message to:', select Inbox from the pull down menu
   • Click the Add Filter button again
   
   

If you are not receiving emails from us and you do not have email with the above providers please contact your email provider for instructions on adding an email address to your whitelist.

PLEASE CLICK HERE to go to our helpdesk ticket system.